ServiceNow executive Paul Fipps said Standard Chartered is using AI agents to automate employee request handling with minimal or no human involvement. He cited 77% deflection rates across employee requests, with 75% to 80% described as “life-changing.” As enterprises roll out more AI-enabled services, they’re being pushed to redesign business processes and add governance to keep agents compliant and preserve customer trust.
Honeywell and Ecolab executives said deploying AI models in buildings and industrial operations is limited by real-world needs for accuracy and cost. Ecolab cut token costs by about 70% to 80% after running its best-available model on high-volume work, where token “tokenomics” became too expensive. They shift toward semi-autonomous, human-led operation and more optimized model setups, rather than fully autonomous agents at scale.
ServiceNow used its Enterprise AI Maturity Index to explain what separates AI “pacesetters” from other organizations at Fortune’s AIQ Summit. Pacesetters invest in ongoing AI upskilling at 57% versus 4% for other organizations, and the report’s largest gap is attracting, hiring, and retaining AI talent at 68% versus 10%. The focus shifts from providing AI tools broadly to building workforce training and recruiting plans plus disciplined process redesign and iterative deployment to achieve commercial value.
NetApp described how storage operations can be handled by AI agents under a shared control setup while humans still set the limits. In a keynote demo, agents detected a nighttime performance anomaly without waking an engineer. The approach shifts governance to explicit policy boundaries and RACI-style accountability so exceptions and oversight remain human-controlled.
Pickle Sensei launched as an iPhone AI pickleball coach for solo training, providing ratings and drill feedback from one stroke.
It starts with a free trial that includes one rating, then charges $7.99 per month for Pro.
Users get technique scores, checkpoint scores, and slow-motion form review with a skeleton overlay, with videos staying on their device.
Talkdesk’s survey found that AI in customer experience is widely adopted but too rarely orchestrated to resolve end-to-end customer needs. Only 15% pair agentic AI with orchestration needed to complete resolution across systems. IT teams are urged to stop treating “use” as the goal and instead focus on operationalization—integrating data and workflows, embedding knowledge, picking resolution-focused journeys, and building measurable KPIs.
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Enterprise AI is transitioning from tool use to an “operating model” that connects people, processes, and data in real time to avoid siloed intelligence. Global AI investment is set to reach $2.5 trillion in 2026, up 44% from the prior year. Enterprises now need process redesign, composable architectures, and sovereign data/model control rather than just better models or faster infrastructure.
Kortext acquired the UK edtech platform StudyStash, a neuroscience-backed AI study tool that turns dense course materials into personalised flashcards, practice tests, and podcasts. The acquisition was reported with tens of thousands of students using StudyStash across 160+ institutions. StudyStash will gain access to Kortext’s institutional network while its founders are expected to remain CEO and CTO, continuing it as a distinct brand.
Booking Holdings CFO Ewout Steenbergen said AI hyperscalers that spend large sums on large language models do not truly know their ROI, while Booking is learning and rebuilding processes to manage benefits and costs. He cited that referrals from large language models accounted for under 1% of total room nights, and described using effective model cost routing to keep token costs tied to merge requests reaching production. Booking’s AI effort is shifting from experimentation toward end-to-end process redesign and higher-frequency trip planning, with early internal gains in customer service cost per booking and booking efficiency while customer-facing gains remain small.
Airbnb CTO Ahmad Al-Dahle described how the company is rebuilding its software process and customer-facing systems around an “inside-out AI” strategy. Roughly half of Airbnb’s support tickets are now resolved purely by AI. The approach shifts development from handoff-heavy document workflows toward code-and-prototype iteration and expands AI from internal tooling like Everest into production services such as support and new guest-facing offerings.
OpenAI announced Dots, an agent platform that presents an enterprise-style interface where a single agent can carry out tasks and even place orders like ordering dinner. The release limits users to one Dot at launch. As a result, the platform is positioned for workplace use with conversational control and task tracking in separate windows.
Trustly received more than $40m in equity investment commitments from Nordic Capital and Alfvén & Didrikson to support its planned growth strategy. The company said it will use the funding to build new AI-leveraging products. Other existing shareholders will be given the option to join the capital raise, which is expected to conclude in November 2026.
OpenAI launched Dots, a business-first agentic assistant meant to mirror Muse with a more professional focus. Dots starts at a minimum of $100 per month. The product’s marketing shifts users from personal wardrobe-style tasks toward business uses like launching websites, rescheduling calls, and creating slide decks.
NetApp and Iterate.ai announced a partnership to run private generative AI using enterprise storage with the AIPod Mini appliance. The setup includes more than 200 agent templates, more than 200 skills, and access to more than 800 tools. As a result, more enterprises can move from pilots to production deployments that keep model and data within their own environment while agents deliver measurable business outcomes.
Black Lake Technologies founder Yuxiang Zhou switched his factory sales recruiting from traditional enterprise software hires to food delivery riders and then added intensive training to close deals. In 2025, Black Lake reported profit since then and said revenue grew more than 60% a year. Zhou argues AI agents are still replacing tasks rather than restructuring industries, so his new PopZao platform aims to accelerate factory integration of creator ideas by converting them into designs and industrial data.
StudyStash, an adaptive study platform, was acquired by edtech company Kortext about a year after its founders graduated from the University of Birmingham. The deal terms were not disclosed, and StudyStash is used by tens of thousands of students across more than 160 institutions. The acquisition folds StudyStash into Kortext’s portfolio, keeps the founders as CEO and CTO, and leads the team to relocate to Silicon Valley while expanding in the US and other markets.
Lottie acquired CareMaster, a care billing software provider, to deepen its AI use in social care operations. The deal adds nearly 75 care providers—covering more than 750 care home locations—and Lottie expects Found plus CareMaster to support £3 billion in annual invoicing by the first half of 2027. Lottie plans to migrate CareMaster customers onto Found and use AI starting with credit control to cut manual administration across billing and the wider care customer journey.
ServiceNow CoreAI built AutoSynthData to turn enterprise agent capability gaps—identified from a target model’s environment failures—into executable training tasks generated and validated using a stronger teacher’s successes. AutoSynthData’s EnterpriseOps Gym pipeline uses a task-selection rule that favors target-model solves on no more than 1 of 3 trials while requiring the stronger solver to succeed on at least 2 of 3 trials. As the model improves, AutoSynthData shifts the curriculum toward tasks the model still struggles with, using iterative evaluation and feedback loops to expand and rebalance the training dataset.
Takweem AI launched an AI-first calendar that lets users schedule, reschedule, and protect focus using plain-language or voice requests. It starts with a free test that includes 20,000 credits. It integrates with Google Calendar now (with Outlook planned) and introduces approval and Undo so changes to other people’s schedules require confirmation.
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