AI reality check: Here's what three companies learned building wallets, homes, and games
The Register 2 months ago
Citi, Home Depot, and Capcom shared their AI agent implementations at Google Cloud Next, demonstrating how AI agents are moving into customer-facing roles for banking, retail, and game development. Citi manages $1 trillion in wealth and hopes to capture an additional $5 trillion held elsewhere through its Citi Sky agent; Home Depot found that customers engaging with its Magic Apron shopping agent convert at higher rates and its new phone system resolves questions four times faster than the previous system; Capcom's developers save approximately 30,000 hours per month per project by using AI agents for repetitive testing work. These deployments show that companies are building governance, reliability, and consistency mechanisms into AI agents now handling real financial transactions, customer interactions, and creative workflows.
