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Thursday, 11 December 2025

Partnering with Serval: Empowering IT for AI Enterprise Automation

Sequoia 10 months ago 45

Serval partnered with IT leaders and aims to replace manual IT operations by letting teams describe workflows in natural language and deploy traceable automations. The article says it is designed to make “automate forever” faster than “fix once,” and that Serval updates ITSM in response to modern LLM capabilities. As a result, some customers reportedly fully replaced incumbent ITSM tools and used Serval as their system of record, with automation spreading beyond IT into other departments.

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