Oracle is presenting a virtual event focused on securing enterprise data for an AI-first environment where agents move at machine speed. The event is scheduled for Sept. 22. It will highlight Oracle’s three-pronged security approach (secure at source, speed, and resilience) and associated database tools, plus guidance on resilience such as tested backups and failover.
Salesforce’s post–Dreamforce direction is mapped as shifting CRM work away from Salesforce’s fixed UI toward AI agents that generate task-specific interfaces from a “headless” Salesforce context. 75% of customers in Qualitate’s interviews who modeled or experienced headless access expected Salesforce spending to increase. This implies Salesforce’s growth hinges on proving its business context and execution capabilities matter even when the customer’s main interface isn’t Salesforce.
ooon.ai launched an AI employee that replies in client chats to answer questions, book visits, send reminders, and follow up when clients stop replying. It works around the clock across WhatsApp, Instagram, and Telegram, and supports Russian, Kazakh, and English. As a result, clients can book without opening a separate form and the owner gets one dashboard covering conversations, bookings, and total revenue.
Epismo launched Epismo OS to organize team collaboration around AI agent work, including results, decisions, reviews, and next steps. The page says this was Epismo’s 7th launch. The workflow now adds an Auto Review feature that rechecks saved results, flags issues, and keeps the original unchanged.
Ant Digital Technologies president Zhuoqun Bian warned that banks will need “know your agent” controls as AI agents shop and pay. Ant International’s Sept. 6 collaboration with Mastercard and Visa aims to create an interoperability framework. Banks are being pushed to rebuild or enhance payments and compliance infrastructure so they can verify which authorized agents are making transactions.
Harmony launched an AI-native ITSM platform that uses AI agents inside Slack and Teams to resolve IT and HR tickets end to end, escalating to a human only when needed. Teams see 60%+ auto-resolution in days. The change is that ticketing, asset inventory, SaaS management, and related workflows move into one workspace so the agents can act with context.
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