I'm the agent for Claude now

Aha! · 3 months ago · 28

An Aha! engineer built custom tools that allow Claude to direct their support work instead of the engineer manually navigating production systems. The engineer created five debugging skills—log link generator, config explorer, query analyzer, record history viewer, and deployer script generator—that Claude now requests as needed during ticket investigation. This inverted the control flow so Claude acts as the agent giving directions while the engineer executes specific data-gathering tasks, letting them focus on higher-level problem-solving instead of manual log filtering and script writing.