Regal ties its voice AI agents into Five9’s contact center platform

SiliconANGLE · 2 months ago · 3

Regal Voice integrated its autonomous voice AI agents with Five9’s contact center platform so Five9 customers can trigger Regal follow-ups after calls and send call history back to the agents. The integration lets a Five9 call event trigger a text message or an outbound call, and Five9 sends call records including campaign, duration, outcome, and which agent took the call. As a result, enterprise centers can route high-intent contacts directly into Five9 outbound campaigns and start subsequent human or AI handling from the same conversation history.