Partnering with Edra: Context for Agents at Scale

Sequoia · 7 months ago · 25 ● 2 sources

Edra, co-founded by Eugen Alpeza and Yannis Karamanlakis, turned enterprise records like support tickets and chat histories into a continuously updated knowledge base to give AI agents usable context. Their earlier recruiting search engine project increased placement rates by 129%. Edra’s approach lets companies start agents from a richer, editable enterprise baseline and use them first for automating IT service management and customer technical support, with early customers expanding.