Uber puts all 30,000 employees on ChatGPT Work
TechCrunch Lucas Ropek ● Covered by 2 sources
Uber is giving ChatGPT Work to all 30,000 employees. It started with 1,000 staff; now OpenAI’s enterprise push is inside the whole company.
Based on reporting by TechCrunch, Lucas Ropek — read the original for the full story.
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Uber is widening its OpenAI deal and rolling ChatGPT Work out to its entire global staff of about 30,000 people. The company had only tested the enterprise tool with 1,000 employees earlier this year. Now it’s moving from pilot to companywide use, even if Uber still hasn’t pinned down one fixed way for people to use it.
ChatGPT Work launched in July as an enterprise AI agent meant for corporate workflows. Uber said the first test reached people in finance, operations, product and other parts of the business. Most of the early users were not engineers. About 80% were non-technical staff, according to Sumanth Sukumar, Uber’s vice president of engineering.
Those workers used it for practical tasks: digging through operational data to find patterns and recommendations, translating training materials for different markets and languages, and building interactive dashboards for day-to-day work. That’s a useful clue about where enterprise AI is heading. The flashy demos are one thing. The sticky use cases are the boring jobs that take time and never quite go away.
Uber is also keeping the rollout loose on purpose. Sukumar said the company wants powerful AI tools available across Uber while still leaving room for teams to experiment. Earlier this year, Uber paired 30 AI engineers with teams across the company for two weeks and asked them to automate parts of their jobs. Uber said those “AI pods” showed how much can happen when technical people work closely with the people doing the work.
The company wouldn’t say how much it is spending on the new rollout. Instead, it plans to watch how employees actually use the tool and judge the workflows they build. OpenAI, meanwhile, keeps pushing hard into enterprise accounts as it tries to outpace Anthropic. The consumer brand is still famous for ChatGPT, but the money chase now looks very much like a workplace one.
My take — AI-written commentary, not fact-checked reporting
This is the part of AI adoption that matters: not another flashy demo, but a giant company quietly wiring the tool into everyday work. Uber is basically betting that usefulness beats policy binders, which is a refreshing change from the usual corporate theatre. OpenAI’s enterprise push looks less like a moonshot and more like a land grab, minus the cowboy hats.
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