Hexaware bundles its AI services under a Zero Friction Enterprise framework

Hexaware Technologies has put a new label on a familiar corporate headache: too many disconnected fixes for too many connected problems. The company on Tuesday introduced the Zero Friction Enterprise, a framework that combines modernization, cybersecurity, engineering, operations, quality and enterprise software work into one offering for large technology estates.

The pitch is simple enough. Old code, security gaps, late delivery, noisy operations, defects and third-party software dependence may look manageable when handled one at a time. Put them together, Hexaware says, and they quietly grind down an enterprise’s ability to move. The company’s answer is to stop treating those pressures as separate workstreams and instead attack them as a single system.

Six pillars sit inside the framework, each aimed at driving something to zero. Zero Vulnerability covers zero-trust, identity-first security. Zero Tech Debt is modernization. Zero Backlog uses AI-native engineering to carry work from requirements through build, test and release. Zero Defects is AI-led quality engineering, Zero Tickets is AI-led operations designed to fix incidents before users notice them, and Zero License is an agent-built capability meant to reduce reliance on per-seat software licenses.

That last one has already been out in the wild. Hexaware launched Zero License in February as a standalone product, pitching agentic AI as a replacement for software-as-a-service workflows in healthcare, insurance, banking, manufacturing and utilities. Beneath the pillars sits something the company calls Infinite Trust, which ties together data readiness, security, governance and observability so AI can run across an estate at scale.

The delivery layer is called Zerovity, and Hexaware says it pulls migration, modernization, agentic software development, AIOps, release, cloud operations and enterprise workflows into one view. Chief executive R. Srikrishna framed the goal as making each customer feel like the only customer, while Siddharth Dhar, who leads digital IT operations and AI, described the result as a single command center for infrastructure, operations, engineering, service and business workflows. The framework lands after a run of new products: Hexaware launched Agentverse and a set of AI-powered SDLC tools earlier this year, and Srikrishna said in the company’s second-quarter results that its AI labs are shipping a new offering every month.