Gradient Labs gives every bank customer an AI account manager
OpenAI Blog
Gradient Labs has deployed AI agents powered by GPT models to handle banking support tasks for customer accounts. The system uses GPT-4.1 and smaller variants (GPT-5.4 mini and nano) to manage automation with low latency performance. Banks can now route standard customer inquiries to AI rather than human support staff.
Why it matters
Gradient Labs uses GPT-4.1 and GPT-5.4 mini and nano to power AI agents that automate banking support workflows with low latency and high reliability.