Amazon unveils a Copilot for all your apps
The Register
Amazon announced two AI services: an updated Amazon Quick desktop app that integrates with Google Workspace, Microsoft 365, Zoom, and Salesforce to automate tasks like meeting scheduling, and a significant overhaul of Amazon Connect into four agentic AI components for supply chains, hiring, healthcare, and customer experience. The Quick service was first unveiled in October 2025 as a web-based experience and now operates as a desktop application requiring only an email address to start. The moves position Amazon to compete with Microsoft Copilot and Salesforce Agentforce in the crowded market for AI agents that handle business processes, though existing customer relationships with other vendors present a significant adoption challenge.
Why it matters
Retailer touts 'teammates' and always-on context as it muscles into an already crowded enterprise market
