Automating customer retention workflows in Amazon Quick
AWS 2 months ago 28
Amazon Quick automates customer retention workflows by detecting at-risk customers and generating retention offers, reducing response time from five days to minutes. A mid-size SaaS company previously lost 12% of at-risk accounts due to five-day delays in identifying and contacting dissatisfied customers. The solution uses Quick Dashboard, Chat Agent, Flows, and Automate components to score customers by CSAT and issue recency, then generate targeted retention letters automatically.