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AI Automation

581 summarised stories about AI Automation, each linking back to the original source. Browse all topics →

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Monday, 29 September 2025

Improving support with every interaction at OpenAI

OpenAI 1 year ago 52 ● 4 sources

OpenAI uses AI systems to handle customer support inquiries, reducing response times and improving answer quality across its growing user base. The company deployed AI-assisted tools that help support staff resolve issues faster while maintaining consistency in responses. This approach allows OpenAI to scale support capacity without proportionally increasing headcount during periods of rapid user growth.

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