Klaviyo acquires Elias Torres’ Agency in full-circle reunion for tech founders
TechCrunch 2 months ago 34
Klaviyo acquired Agency, an AI-powered customer success startup founded by serial entrepreneur Elias Torres, in an undisclosed deal. Agency had raised $32 million since its 2023 founding and will be integrated into Klaviyo's AI agent products Composer and Customer Agent, with Torres joining as chief product officer. The acquisition reunites Torres and Klaviyo CEO Andrew Bialecki, who worked together at Performable in 2010, as both founders pursue the next phase of AI-powered business tools.