Mala Anand
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Mala Anand is President and Chief Customer Experience Officer, leading the Customer Experience & Success organization at Microsoft. In this role she oversees Microsoft's global customer support, services, and success functions, working to unify how the company engages with customers after the sale. Before joining Microsoft, she spent several years at SAP, where she led the company's Customer Experience business as part of its executive board, and earlier held senior roles spanning analytics and enterprise applications. She is known for building large-scale customer engagement and support organizations at major enterprise software companies.
Updated 5 August 2026
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