Clara Shih is a board member at HubSpot and has served as Head of the Business AI Group at Meta since October 2024, where she leads the development and monetization of Meta’s business AI portfolio. Before Meta, she held senior leadership roles at Salesforce from 2020 to 2024, including CEO of Salesforce AI and CEO of Service Cloud. Earlier, from 2009 to 2020, she was founder, Chairman, and CEO of Hearsay Systems. She is known for founding Hearsay Systems and for later leading AI and enterprise software businesses at Salesforce and Meta.
Updated 4 September 2026
Public sources: ir.hubspot.com
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Q3 2026
Meta planned to reduce some roles by replacing parts of internal work with AI agents under Project OT Policy change
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- Founded by New Work Foundation · 1 source
- Meta employed by this person · 1 source