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TheCUBE Research announced its Sept. 11 “AI ROI in Contact Center Summit” focused on measuring economic value from contact center AI deployments

Conference announcement Provisional 74% confidence first seen

TheCUBE Research is hosting a Sept. 11 summit examining whether AI used in contact centers produces measurable ROI rather than only broad automation benefits. The coverage says the agenda will emphasize KPI-based evaluation such as cost-to-serve, resolution quality, and customer experience, with attention to factors like knowledge management, data quality, and workflow changes that affect measurable outcomes.

Contact center AI The AI ROI in Contact Center Summit theCUBE Research Gartner SiliconANGLE

Source coverage

What to expect during ‘The AI ROI in Contact Center Summit’: Join theCUBE Sept. 11 SiliconANGLE independent Contact center AI faces its resolution test as metrics fall out of step SiliconANGLE independent

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