What to expect during ‘The AI ROI in Contact Center Summit’: Join theCUBE Sept. 11
SiliconANGLE Chad Wilson ● Covered by 2 sources
TheCUBE Research is framing its Sept. 11 “AI ROI in Contact Centers Summit” around whether contact center AI produces measurable economic value instead of broad automation claims. 92% of organizations now have AI integrated into at least one stage of operations, up from 71% in early 2024. Coverage will focus on tying deployments to KPIs like cost-to-serve, resolution quality, and customer experience, plus the operational steps needed to avoid false savings.
Why it matters
Contact center automation now has to produce results that businesses can measure. Enterprises are moving past broad claims about AI and asking how deployments affect operating costs, employee performance and service quality. TheCUBE Research frames the Sept. 11 “AI ROI in Contact Centers Summit” around that shift, with analysts assessing whether the technology creates lasting […] The post What to expect during ‘The AI ROI in Contact Center Summit’: Join theCUBE Sept. 11 appeared first on SiliconANGLE.
