Major banks issue customer warnings about risks from AI shopping/payment bots and credential sharing
Security issue Provisional 72% confidence first seen
Several banks, including Bank of America and NatWest, issued warnings that AI shopping bots and other AI agents could pose scam, fraud, and privacy risks, including requests to enter card details or use weaker payment protections. Bank of America specifically advised customers not to share banking usernames or passwords with AI assistants or outside services that could access accounts, warning that customers remain responsible for activity stemming from shared credentials.