Services: The New Software
Sequoia 7 months ago 17
The article argues that AI tools will increasingly be replaced by services sold as “autopilots” that deliver outcomes directly as models improve. It claims that services markets are built on labor spend where, for every $1 spent on software, $6 is spent on services. It concludes that founders should start by automating outsourced, intelligence-heavy tasks as wedges and then expand toward harder, judgment-heavy work.