Visa Implements Agentic AI Workflow for Security Alert Triage
The Neuron
Visa built an agentic AI workflow within Elastic Security to automate triage of high-stakes mainframe security alerts previously requiring manual investigation. Triage time for the mainframe identity detection dropped from 10–20 minutes to seconds by chaining two queries, adding an LLM validation step, and delivering results directly to the incident response ticketing system via webhook. The four-stage pipeline pattern is now reusable across other detections and may absorb additional response automation currently handled by a separate SOAR platform.
Why it matters
Visa used Elastic to build an agentic AI workflow that automates security alert investigation with human oversight, reducing triage time from 20 minutes to seconds.
