Strengthening ChatGPT’s responses in sensitive conversations
OpenAI Blog ● Covered by 2 sources
OpenAI worked with more than 170 mental health experts to improve ChatGPT's responses in conversations involving distress or crisis situations. The collaboration reduced unsafe responses by up to 80% and enhanced the model's ability to recognize distress and provide empathetic guidance. ChatGPT now better directs users experiencing mental health concerns toward professional support resources.
Why it matters
OpenAI collaborated with 170+ mental health experts to improve ChatGPT’s ability to recognize distress, respond empathetically, and guide users toward real-world support—reducing unsafe responses by up to 80%. Learn how we’re making ChatGPT safer and more supportive in sensitive moments.