Putting AI to work at Upwork
OpenAI Blog
Upwork integrated AI tools across its platform to connect freelancers, internal teams, and product development processes. The company deployed AI features to help match projects with freelancers and streamline operational workflows, though specific metrics on adoption or performance improvements were not disclosed. This allows Upwork to reduce friction in how work gets assigned and completed on its marketplace.
Why it matters
Upwork puts AI to work, uniting team members, operations and product development