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ServiceNow announced AI agent governance controls and employee automation capabilities for its AI Control Tower and EmployeeWorks portals

Feature update Provisional 78% confidence first seen

ServiceNow introduced AI agent governance features, including runtime permission limits and admin-defined guardrails, marketed through its AI Control Tower and EmployeeWorks portals. Coverage also describes a demonstration of its “AI Passport” approvals/rejections based on configurable thresholds that trigger human review when limits are exceeded, positioning the offering as an enterprise control and management layer for AI agents.

AI Control Tower AI Passport EmployeeWorks ServiceNow ServiceNow AI Control Tower SiliconANGLE ToolSmith

Source coverage

ServiceNow adds AI agent controls and employee automation tools SiliconANGLE independent ServiceNow AI Control Tower: Selling a penthouse while building the frame SiliconANGLE independent

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