A voice travel concierge was demonstrated for airline apps by wiring spoken requests to backend itinerary, booking, and policy actions using Amazon Bedrock AgentCore plus related AWS services. It streams real-time, bidirectional audio over a WebSocket session. It changes the customer experience by letting travelers tap and talk in the same session to manage travel tasks and optionally escalate to a live agent, rather than navigating screens.
Cekura launched Cekura Bench’s new speech-to-speech benchmark built around running 9 real-time voice models as complete phone agents on live calls. The benchmark uses 82 scenarios with three runs each. It publishes ranked results on reliability, data accuracy, stalled calls, response time, and cost, and makes every call transcript public.
Vocca, a healthcare voice AI startup, raised a Series A to help medical practices automate patient phone calls. The funding round totaled $20m. As a result, Vocca will expand its voice assistant service for handling those calls.
Amazon Alexa Plus has a bug where Echo smart home speakers can repeat and sometimes sing "lalala" for minutes, even during user conversations, while Alexa appears unaware when queried. The issue has been reported repeatedly on Reddit over the last few weeks, with reports as recent as three days ago. Amazon is aware and users may see this fixed as the company addresses the problem.
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