How Mobileye transformed support operations using Amazon Bedrock AgentCore
AWS 3 weeks ago 6 ● 3 sources
Mobileye deployed an AI support agent on Amazon Bedrock AgentCore to automate routine internal ticket inquiries, reducing response times from hours to approximately 1 minute while achieving 98% accuracy. The agent uses Anthropic Claude models accessed through Mobileye's governed LLM Gateway and the Model Context Protocol to query production systems in real time, automating 66% of support ticket volume. The successful deployment prompted Mobileye to build an internal platform enabling other teams across the company to deploy their own AI agents without requiring AWS expertise or cloud credentials.