Parloa builds service agents customers want to talk to
OpenAI Blog
Parloa built AI customer service agents using OpenAI models that handle voice conversations at scale for enterprise customers. The system lets companies design and test agents before deploying them to handle real-time customer interactions. This reduces reliance on human customer service staff for routine inquiries.
Why it matters
Parloa leverages OpenAI models to power scalable, voice-driven AI customer service agents, enabling enterprises to design, simulate, and deploy reliable, real-time interactions.