SpaceXSI released Grok Voice 3.0, a speech-to-speech model powering its Voice Agent API for customer support and sales calls. Artificial Analysis rated Grok Voice 3.0 at 86.9 on its Speech-to-Speech Index, ahead of OpenAI’s GPT-Live-1 at 83.2 and Google’s Gemini 3.8 Live at 82.6. The model is now available in production at 8 cents a minute, with developers moved to a grok-voice-latest alias without changes, and it is reported to improve call quality, cost per task, and accuracy on EVA-Bench.
Revenue teams are adopting AI voice agents and RCS messaging agents to contact prospects, qualify leads, and keep conversations moving with faster follow-ups and CRM context. The article says voice and messaging agents should be evaluated through a pilot launch on a limited segment before scaling up, with metrics like qualified leads and scheduled meetings. Scaling depends on integrating with CRM, maintaining conversation context, meeting consent and telecom regulations, and using human handoff for complex or contentious requests.
Square launched the Square Kiosk, a touchscreen ordering kiosk that lets customers talk to an AI to get help with their order. The kiosk’s touchscreen is 21.5 inches. This changes in-store ordering by adding voice-based questions and real-time requests for modifications and substitutions while customers browse the menu.
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