These execs think voice AI hasn’t reached its ChatGPT moment yet
TechCrunch 3 days ago 26
Voice AI leaders at PolyAI and Otter said voice assistants have not yet had their equivalent of ChatGPT’s moment despite recent full-duplex model releases. PolyAI’s CTO Shawn Wen pointed to “full-duplex models” as a milestone and said the next challenge is making reasoning fast enough for natural-feeling conversation. The focus shifts from getting to speech-in-real-time to faster reasoning, better transcription context and language accuracy, and clearer disclosure/notification that users are interacting with AI.