ServiceNow clears agents for landing with new AI control tower

The Register · 2 months ago

ServiceNow expanded its AI Control Tower from a governance dashboard into an enterprise command center that now manages AI assets across multiple cloud providers and applications, addressing AI agent sprawl through discovery, observation, governance, security, and measurement capabilities. The platform can now map over 30 billion fine-grained permissions across systems and tracks every LLM call in real-time, while ServiceNow internally manages over 1,600 AI assets and has tracked $500 million in cumulative AI value from internal use cases in 2025. The new Action Fabric mechanism allows external AI agents from Claude, Copilot, and other platforms to trigger governed enterprise actions through ServiceNow's workflow engine, with every action audited and permission-scoped through the Control Tower.