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Multi-Agent Systems

41 summarised stories about Multi-Agent Systems, each linking back to the original source. Browse all topics →

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Wednesday, 19 August 2026

How Fanatics Betting and Gaming built a multi-agent customer support system

Amazon Web Services 1 month ago 14

Fanatics Betting and Gaming built a multi-agent customer support system on AWS to handle sports-betting questions that vary by U.S. jurisdiction and spike during live events. It routes messages through a Responsible Gaming classifier that uses Amazon Nova 2 Lite for compliance checks, with high-severity signals immediately transferred to human agents. The result is faster, more accurate responses with reduced dependence on human-only queueing while letting the team add new tools and knowledge domains without rebuilding the whole chatbot.

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AI Infrastructure AI Safety Agent Orchestration Multi-Agent Systems

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