Google tested AMIE with 98 real patients before urgent-care visits

Google Research · 3 days ago · 38 ● 2 sources

A patient-facing conversational AI system, AMIE, was tested in urgent primary care appointments by engaging patients up to 5 days before their visits and having safety supervisors monitor the interactions. Zero conversation safety stops were required across 98 patients who completed both the AMIE interaction and the clinician appointment. The trial found no safety-stopping events, recorded a single hallucination with additional clinical info added in five interactions, and reported improved patient attitudes and helpful prep for clinicians.