Imago Platform uses graphs to improve AI knowledge management
SiliconANGLE 6 days ago 9
Imago Platform used a graph database to fix inaccurate AI answers in a knowledge-management app for warranty-policy lookups. It started after joining the Neo4j Startup Program, and the AI then produced correct results repeatedly instead of failing to reach 100% accuracy on its first client. The company now connects CRM/ERP systems with documents and email so agents can retrieve information in context and be traced step-by-step for observability.