Work smarter with your company knowledge in ChatGPT

OpenAI just rolled out Company Knowledge, a feature that plugs ChatGPT directly into the tools businesses already run on—think shared drives, internal docs, whatever apps hold the institutional memory. Instead of typing a question into Slack, then Google Drive, then some internal wiki, employees can ask ChatGPT and get an answer pulled from all of it at once.

The pitch is specificity. Generic AI answers are fine until you need to know what your own company's Q3 policy actually says, and that's exactly the gap this closes. Every response comes with citations pointing back to the source document, so you can verify it rather than just trust it, which matters a lot once these answers start feeding into real decisions.

OpenAI built in the boring-but-necessary stuff too: admin controls, security settings, and privacy protections that let IT departments decide who sees what. That's not a footnote—it's the reason a feature like this can actually ship inside a company instead of staying a fun demo.

For now it's limited to ChatGPT Business, Enterprise, and Edu tiers, which tells you where OpenAI thinks the money is. This isn't aimed at hobbyists asking ChatGPT to write birthday poems. It's aimed at the IT director who's tired of employees losing an hour a day hunting for the right file.