How Mobileye transformed support operations using Amazon Bedrock AgentCore
AWS Adi Jabkowski ● Covered by 3 sources
Mobileye deployed an AI support agent on Amazon Bedrock AgentCore to automate routine internal ticket inquiries, reducing response times from hours to approximately 1 minute while achieving 98% accuracy. The agent uses Anthropic Claude models accessed through Mobileye's governed LLM Gateway and the Model Context Protocol to query production systems in real time, automating 66% of support ticket volume. The successful deployment prompted Mobileye to build an internal platform enabling other teams across the company to deploy their own AI agents without requiring AWS expertise or cloud credentials.
Why it matters
In this post, we'll explore how Mobileye deployed an AI support agentic solution on Amazon Bedrock AgentCore - from the support bottleneck that sparked the idea, through the proof of concept that validated it, to the hybrid architecture that bridges on-premises systems with AWS cloud services. This approach is relevant for enterprises struggling to scale AI Agents while maintaining enterprise grade governance and security standards.