Fortune Tech: Offshore labor in an AI age, Flock targeted, Shein IPO
Fortune Andrew Nusca ● Covered by 4 sources
Fortune Tech reports that offshore customer-service hiring has kept rising even as companies adopt agentic AI, and it argues AI has not displaced those overseas roles at scale. From 2016 through 2025, call center employment in the Philippines is projected to nearly double to 2 million, while unemployment there is cited as falling from 9% to about 5% by July 2026. The article concludes that AI’s main near-term effect is instead to make such work cheaper and drive more demand, while other items describe policy scrutiny of Flock and Shein’s $1.7 billion IPO valuation impact.
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