ScienceSoft’s HIPAA-compliant AI voice scheduler built on AWS

AWS Machine Learning · 2 days ago

ScienceSoft built a HIPAA-compliant AI voice scheduling system for healthcare using Amazon Nova Sonic and Bedrock Guardrails on AWS, addressing manual scheduling inefficiencies that consume 25-30 percent of operational costs and result in 30 percent call abandonment rates. The system reduces appointment booking time from 8-12 minutes to 3-4 minutes, handles 70 percent more calls than human representatives, and implements real-time compliance checks through guardrails that prevent medical advice, filter sensitive data, and block prompt injection attempts. The responsible AI architecture enables healthcare providers to automate routine scheduling while freeing staff for complex cases and maintaining strict data protection and regulatory standards.