Using GPT-4 to deliver a new customer service standard
OpenAI Blog
Ada, a customer service platform, integrated GPT-4 to improve its support capabilities. The company reported a 40% reduction in average response time and higher customer satisfaction scores in early deployments. Customer service teams can now handle more inquiries with fewer resources, potentially lowering operational costs for enterprises using Ada's platform.
Why it matters
Ada uses GPT-4 to deliver a new customer service standard