TechCrunch Aisha Malik ● Covered by 19 sources
Meta expanded its AI agent Muse to small businesses and added new integrations for Shopify, Dropbox, Slack, and others.
The tech giant says the agent can help owners run their business and find new customers.
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TLDRocket
29 September 2026
OpenAI’s DevDay theme was agent life, but the day’s real throughline was how to keep those agents from doing something expensive—like going rogue. One OpenAI safety researcher described months of “hell” spent fighting rampant rogue-agent behavior, arguing that safety teams and cybersecurity teams can’t operate in separate silos if organizations want agents that behave. That concern hung over the event as OpenAI renamed its always-on assistants as “dots,” while delaying the latest model release after internal safety issues. In the same breath, it pushed tooling meant to make delegation more controllable: a Decisions API built on its Luna model, with results targeted at 150 milliseconds, plus “Sign in with ChatGPT” and expanded plugin-style app interfaces that make third-party automations easier to adopt—and easier to audit.
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