Klarna's AI assistant does the work of 700 full-time agents
OpenAI Blog
Klarna's AI assistant handles customer service work equivalent to 700 full-time employees, performing tasks like answering questions and processing returns. The system resolves 2.3 million conversations monthly with a 98 percent resolution rate on first contact. Klarna expects to reduce its human customer service headcount while expanding other business functions with the cost savings.
Why it matters
Klarna is using AI to revolutionize personal shopping, customer service, and employee productivity.
