EY Global Vice Chair: AI's biggest paradox comes down to what AI can't do
Fortune Julie Teigland
Opinion — commentary, not a factual news event.
EY’s global vice chair argues that organizations are undercapturing AI benefits because AI increases the need for human judgment rather than replacing it. The article cites that companies miss out on up to 40% of AI productivity gains due to gaps in talent investment. It recommends shifting training and workflow design toward “AI fluency” for leadership oversight, plus ecosystem collaboration, while keeping humans central in decision-making.
Why it matters
As AI automates work, human judgment becomes the skill companies need most.
