Chatway MCP
Product Hunt Gal Dubinski ● Covered by 2 sources
Chatway now lets ChatGPT and Claude handle support tickets through MCP. That means a chatbot can answer customers, search contacts, and use your help docs without coding.
Based on reporting by Product Hunt, Gal Dubinski — read the original for the full story.
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Chatway is pushing further into customer support automation with a new MCP launch that lets outside AI assistants handle real work inside its system. The pitch is simple: bring your own agent, connect it, and let it reply to customers, search contacts, and pull answers from the knowledge base.
The platform says ChatGPT, Claude, Gemini, Cursor, and other MCP-compatible assistants can plug in without code. That matters because Chatway is not just offering another chatbot widget. It already bundles live chat, a shared inbox, a help center, automation tools, and apps for iOS and Android, so the new hook is less about adding AI and more about letting teams choose which AI does the talking.
Chatway is also leaning on its existing support stack. It includes a built-in AI Support Agent, plus integrations with WhatsApp, Instagram, Facebook Messenger, and more. For developers, there are also MCP, REST API, and Webhooks, which gives the product a fairly open posture compared with systems that lock everything into one assistant.
The company says this is its second launch, and it’s offering a free plan and free options around the new release. That combination tells you who it’s chasing: teams that want to test AI support without first signing away their weekends to setup work.
My take — AI-written commentary, not fact-checked reporting
This is the sensible kind of AI product move: let the model choice float and keep the plumbing boring. Too many support tools still act like their own chatbot deserves a throne; Chatway seems happier being the switchboard, which is healthier and less theatrical. Open connections usually beat polished captivity, especially when customer service is involved and the whole point is to answer things, not admire the dashboard.
Read more about this at: Product Hunt