Automation Anywhere acquires Boost.ai to expand customer-facing voice AI

Automation Anywhere is buying Boost.ai from Nordic Capital, adding a conversational voice AI specialist to its push for what it calls the “autonomous enterprise.” The idea is blunt: let businesses run a lot more of their work with software that can listen, decide and act, instead of routing everything through separate systems and teams.

Boost.ai brings a customer-facing layer to that plan. Its tools take requests from customers or employees and guide them through middle- and back-office tasks. Automation Anywhere says that matters because enterprise work usually splits into three lanes — serving customers, supporting employees and running the business — and those lanes rarely talk to each other cleanly.

The numbers behind Boost.ai are not small. The company says it serves hundreds of customer organizations, has more than 650 deployments, about 600 live AI agents and has handled more than 150 million automated conversations. Its customer base is especially strong in regulated industries and in Europe, with many users in financial services, telecommunications and insurance. Among the names on the list are Nordea Bank Adp, Credit Union of Colorado, DNB Bank ASA and Trading 212.

Language coverage and compliance are part of the pitch too. Boost.ai says its platform supports more than 36 languages and is built for security, privacy and compliance with GDPR and HIPAA. That makes it a natural fit for Automation Anywhere’s existing customer base, which the company describes as thousands of global customers working in similarly complex industries.

The deal also comes after Automation Anywhere’s acquisition of Aisera in late 2025, which it says folded an agentic AI platform into its broader automation stack. Together, the companies are aiming at voice, chat and digital customer operations, employee requests across IT, finance and HR, and core business processes like ERP and CRM. The bigger market is still developing, but Automation Anywhere clearly wants to be the layer that sits between people and the tools they need to get work done.