AI agents are flooding public services with new requests
TechCrunch Russell Brandom
Public services in multiple countries are seeing large increases in complaints and petitions as AI makes form-filling and filings easier. In the UK, complaints to the housing ombudsman rose from 2,600 in 2022 to just over 7,000 last year. The filings are forcing services to rethink how they handle higher volumes, balancing adversarial submissions with legitimate claims filed with AI assistance.
Why it matters
“The vast majority of cases we find are people who are entitled to claim for something, claiming for that thing,” the researcher told TechCrunch.