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Samsung paused a SmartThings firmware update after it caused some Bespoke AI smart refrigerators to stop cooling

Incident Provisional 86% confidence first seen

A firmware update delivered via SmartThings caused some Samsung Bespoke AI smart fridges in South Korea to go offline and stop cooling, leaving units without normal displays or functionality. Samsung halted the update the next morning, deployed an emergency response team, and began offering free repairs while assessing potential compensation for spoiled food.

Bespoke AI refrigerator Bespoke AI smart fridges Samsung Chuseok Samsung SmartThings SmartThings South Korea Star News Korea Trending Topics

Source coverage

Owners mourn spoiled food after firmware update bricks Samsung smart fridges Ars Technica independent A Bad Update Made Samsung’s A.I. Fridges Stop Cooling Trending Topics independent

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