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Companies & Products

902 summarised stories in Companies & Products, each linking back to the original source. Browse all topics →

Wednesday, 29 May 2024

Automating customer support agents

OpenAI 2 years ago 42

MavenAGI launched an AI customer service agent built on GPT-4 that automates customer support interactions. Three companies—Tripadvisor, Clickup, and Rho—are currently using the agent to handle customer inquiries. The adoption enables these companies to reduce support staff time spent on routine issues while maintaining response quality.

The Mistral AI Non-Production License

Mistral AI 2 years ago 5

Mistral AI introduced a new non-production license (MNPL) that permits free use of its models for non-commercial and research purposes while requiring commercial users to negotiate terms with the company. The license applies to Codestral, released today, and represents a shift from the company's previous Apache 2.0 approach for all releases. This allows Mistral to maintain open access for developers and researchers while generating revenue from companies building paid products on its technology.

Enhancing news in ChatGPT with The Atlantic

OpenAI 2 years ago 37 2 sources

The Atlantic has partnered with OpenAI to make its articles discoverable within ChatGPT and other OpenAI products as a premium news source. The Atlantic will gain input into how news is surfaced and presented in OpenAI's future real-time discovery features. This gives The Atlantic direct access to ChatGPT's user base while allowing OpenAI to incorporate established journalism into its AI products.

A Content and Product Partnership with Vox Media

OpenAI 2 years ago 41 2 sources

Vox Media has entered a partnership with OpenAI where Vox content will be used to improve ChatGPT's responses, while Vox will build products using OpenAI's technology for its audiences and advertisers. The agreement is multi-faceted but includes no disclosed financial terms or specific launch dates. Both companies gain access to each other's capabilities—OpenAI gets higher-quality content for training, and Vox gains AI infrastructure to enhance its publishing operations.

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