MUFG aims to become AI-native with OpenAI

OpenAI Blog · 1 week ago

MUFG has adopted ChatGPT Enterprise to transform its operations into an AI-native organization and develop new AI-powered financial services. The bank is integrating the tool across workflows to improve internal processes and customer-facing services at scale. This shift enables MUFG to embed AI capabilities throughout its business rather than treating AI as a separate function.