Commonwealth Bank of Australia builds AI fluency at scale

OpenAI Blog · 7 months ago

Commonwealth Bank of Australia is deploying ChatGPT Enterprise across its workforce through a partnership with OpenAI to enhance employee capabilities in AI use. The rollout covers 50,000 employees and aims to improve customer service and fraud detection responses. Staff will gain hands-on experience with enterprise AI tools, potentially accelerating internal adoption of AI-assisted workflows across banking operations.