How HPE Zerto built an agentic troubleshooting system with Amazon Bedrock
Amazon Web Services Snir Cohen
HPE Zerto, with AWS, built an agentic troubleshooting system powered by Amazon Bedrock and embedded it in the Zerto product for natural-language operations in on-premises environments. Since its release in Q2 of 2026, more than 20% of HPE Zerto customers have adopted and are actively using it, and production usage showed a 10% reduction in support cases for workflows the agent supports. Teams can now investigate and resolve common recovery and protection issues via guided self-service inside the product, using live environment data and trusted documentation.
Why it matters
HPE Zerto built an agentic troubleshooting system powered by Amazon Bedrock that runs on-premises inside the customer environment. This post describes the multi-agent architecture, the on-premises deployment model built with Strands Agents, and the engineering challenges of grounding agents in live disaster recovery data.