Expert Insights on Successful AI Deployment Strategies Unveiled at VB Transform 2025

As companies accelerate the integration of AI agents into their operations, understanding the key strategies for successful deployment has never been more critical. During the second day of VB Transform 2025, a panel of industry leaders shared valuable insights drawn from their experiences in deploying AI agents at scale.

Key Takeaways from the Panel

The session was moderated by Joanne Chen, general partner at Foundation Capital, and featured prominent figures including:

• Shawn Malhotra, CTO at Rocket Companies, which employs AI agents in various stages of the home ownership journey.
• Shailesh Nalawadi, head of product at Sendbird, known for creating agentic customer service solutions across diverse industries.
• Thys Waanders, SVP of AI transformation at Cognigy, whose platform automates customer experiences for large enterprises.

Throughout the discussion, the panelists emphasized a critical lesson: companies that prioritize building evaluation and orchestration infrastructure before rushing into production with sophisticated models are more likely to succeed. Malhotra pointed out that while powerful AI models can be impressive, they can falter if the foundational infrastructure is not in place to support them.

The Importance of Infrastructure

This sentiment was echoed by Nalawadi, who noted that without a robust evaluation strategy, organizations risk deploying AI agents that do not meet their operational needs. Waanders added that effective orchestration is essential for ensuring that AI can seamlessly integrate with existing processes and deliver tangible value to businesses.

As enterprises navigate the complexities of AI deployment, understanding these foundational strategies can significantly enhance the return on investment. The insights shared at VB Transform serve as a vital resource for organizations looking to harness the full potential of AI technology.

Rocket Commentary

The insights shared at VB Transform 2025 underscore a pivotal moment in the evolution of AI deployment across industries. As leaders like Shawn Malhotra and Shailesh Nalawadi emphasize, integrating AI agents into business operations is not just about automation; it’s about enhancing the entire customer experience. The practical strategies discussed highlight a growing realization that successful AI implementation hinges on aligning technology with user needs and ethical considerations. For businesses, this means that as they embark on their AI journeys, they must prioritize accessibility and transparency to foster trust and engagement. The potential for transformative change is enormous, but with it comes the responsibility of ensuring these technologies are used ethically. By focusing on these aspects, companies can not only improve operational efficiency but also cultivate deeper relationships with their customers, ultimately driving innovation and growth in the AI landscape. This balanced approach will define the future of AI, making it a force for good in the business world.